Complaints and corrections
How to challenge a statement, report a technical problem, request an enquiry deletion or complain about a future referral experience.
What to tell us
Point us to the URL or enquiry reference in question, describe the problem, and be clear about the outcome you are after. Leave out any sensitive personal information that is not relevant.
Correcting factual errors
We check any factual correction against the best available source — in the first instance, GOV.UK or the Welsh Government. Because funding rules change, an official page can move on from what our text still says; tell us when that happens and we will bring the page up to date. Corrections that affect material accuracy are dealt with first.
Fixing or removing an enquiry
To correct or delete an enquiry, go through the contact route, quoting the short reference from your confirmation page if you still have it.